Thank you for shopping with Herbal Genesis. We strive to process and ship orders as quickly as possible while maintaining the quality of our handmade natural products.

Order Processing

Orders are typically processed within 2–5 business days after payment is received. Because many of our products are handcrafted in small batches, processing times may occasionally vary.

Orders are not processed on weekends or holidays.

Shipping Methods

We ship orders through trusted carriers such as USPS, UPS, or FedEx, depending on availability and shipping destination.

Shipping times may vary depending on the selected shipping method and location.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Please note that these delivery estimates begin after your order has been processed.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Package weight

• Destination

• Shipping carrier rates

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Incorrect Addresses

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping costs to resend the package.

Lost or Delayed Packages

Herbal Genesis is not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances outside our control.

If your package appears lost, please contact the shipping carrier first and then reach out to us for assistance.

Contact

For shipping questions, please contact:

info@herbal-genesis.com