FAQ

1. What makes Herbal Genesis products different from other brands?

Herbal Genesis products are handmade in small batches using natural, plant-based ingredients with no harsh chemicals or synthetic additives. We focus on holistic care rooted in tradition and culture, designed specifically for melanin-rich skin and textured hair.

 

 

2. Are your products suitable for sensitive skin and scalp?

Yes! Our formulas are crafted with gentle, nourishing ingredients like shea butter, aloe vera, turmeric, and essential oils—free from parabens, sulfates, and artificial fragrances. However, we always recommend a patch test if you have highly sensitive skin or known allergies.

 

 

3. Is Herbal Genesis vegan and cruelty-free?

Absolutely. We do not use animal-derived ingredients in our products, and we never test on animals. Herbal Genesis is proud to be both vegan and cruelty-free.

 

 

4. How should I store your products?

To maintain freshness and effectiveness, store your products in a cool, dry place away from direct sunlight. Because we use natural ingredients, it’s normal for some products to have a shorter shelf life or slight variations in color or texture.

 

 

5. How long will it take to see results?

Consistency is key! Most customers begin to notice improvements in their skin or hair within 2 to 4 weeks of regular use. However, results may vary depending on individual skin or hair needs and lifestyle.

 

 

6. Do you offer custom or personalized products?

Yes, we love catering to specific needs. Contact us directly to discuss custom blends or special orders based on your skin or hair concerns. We’re here to help you glow naturally!

 

 

7. Can I use your hair products on children?

Yes, our haircare products are gentle enough for children. We recommend our scalp balm, leave-in conditioner, and deep conditioning mask for kids’ natural hair. As always, do a patch test first and avoid eye contact.

 

 

8. Where are your products made?

All Herbal Genesis products are handcrafted with care in the USA using globally sourced, high-quality natural ingredients.

 

 

9. Do you offer wholesale or retail partnerships?

Yes! We love collaborating with boutiques, salons, and wellness shops. If you’re interested in carrying Herbal Genesis products, please reach out to us at info@herbal-genesis.com.

 

 

10. What’s the best way to contact you for questions or order issues?

You can reach us directly via email at [insert email], or send us a message through our website or social media pages. We’re always happy to help!