Herbal Genesis Refund & Return Policy
At Herbal Genesis, we take pride in creating high-quality, all-natural skin care and hair care products. Because our products are made with natural ingredients and personal care items are considered hygienic goods, our refund policy is designed to ensure safety, fairness, and transparency.
Product Returns
Due to the nature of our products, all sales are final. We do not accept returns on opened or used products for sanitary and safety reasons.
However, if you receive a product that is damaged, defective, or incorrect, we will gladly assist you with a replacement or store credit.
How to Qualify?
-
You must contact us within 7 days of receiving the product
-
The item must be unused and in its original packaging
-
Proof of purchase is required
Please email info@herbal-genesis.com with:
-
Your order number
-
A description of the issue
-
Photos of the product and packaging (if damaged)
Exchanges
If your product arrives damaged or defective, we may offer:
-
A replacement product, or
-
Store credit for the value of the item
Shipping costs for replacements may be covered depending on the situation.
Allergic Reactions & Skin Sensitivity
Our products are made with natural botanical ingredients, but individual skin sensitivities can vary.
We strongly recommend performing a patch test before full use.
Because we cannot control individual reactions, we cannot offer refunds for allergic reactions or skin sensitivities.
Services Policy
For services offered by Herbal Genesis (including but not limited to hair services, facials, henna tattoos, and wellness treatments):
-
Deposits are non-refundable
-
Cancellations must be made at least 24 hours in advance
-
No-shows or late cancellations may result in forfeiture of the deposit
Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
To request a cancellation, contact us immediately at:
Contact Information
For any questions regarding this policy, please contact:
Herbal Genesis
Email: info@herbal-genesis.com
Phone: (702) 209-9385
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.